Terms and Conditions

Last Updated: July 29, 2025

Welcome to Heemagar, an all-in-one cold storage and store management software designed to simplify and streamline storage, inventory, customer, booking, operational, accounting, and reporting activities. These Terms and Conditions ("Terms") govern your access to and use of the Heemagar software, website, platform, and related services.

By registering, accessing, or using Heemagar, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Definitions

"Heemagar," "we," "us," or "our" refers to the provider, owner, and operator of the Heemagar software and related services.

"Client," "User," "you," or "your" refers to any individual, business, organization, or entity that accesses or uses Heemagar services.

"Platform" refers to the Heemagar web application, software, dashboard, APIs, and other related digital services.

"Software" refers to all software components, system architecture, design, user interface, functionality, database structure, modules, features, and related technologies provided as part of Heemagar.

"Customer Data" refers to information, records, documents, inventory details, customer information, transactions, and other data entered or managed by the Client through the Platform.

2. Acceptance of Terms

By registering for, accessing, or using Heemagar, you agree to comply with these Terms and all applicable laws and regulations.

These Terms apply to all Heemagar users, including business owners, administrators, employees, operators, authorized representatives, and other users granted access by the Client.

3. Eligibility

To use Heemagar, you must:

• Be at least 18 years old or have the legal capacity to agree with applicable law.
• Provide accurate and complete information when creating an account.
• Maintain the accuracy and confidentiality of your account information.
• Have proper authorization to use the Platform on behalf of a business or organization, where applicable.
• Use the Platform in compliance with all applicable laws and regulations.

4. Services Provided

Heemagar provides an integrated management platform designed primarily for cold storage and storage-based business operations.

Depending on the selected subscription plan and enabled modules, Heemagar may provide features including:

• Storage and Inventory Management
• Customer and Booking Management
• Gate and Operation Control
• Weight and Machine Integration
• Product and Inventory Transfer Management
• Delivery Order (DO) Management
• Settlement Management
• Advanced Loan Management
• Advanced Accounting Management
• Reports and Analytics
• Multi-User and Permission Management
• API Integration
• Optional and Custom Modules
• Security and Access Control Features

The availability of specific features may depend on the Client's selected plan, configuration, subscription, or custom development requirements.

5. Pricing and Payment

Heemagar services may be offered through different pricing plans based on features, users, storage requirements, modules, integrations, and service requirements.

• Subscription or service fees must be paid according to the agreed payment schedule.
• Unless otherwise agreed in writing, applicable fees may be required in advance.
• Failure to make payments on time may result in restricted, suspended, or terminated access to the Platform.
• Any additional services, custom development, integrations, or optional modules may be subject to separate charges.
• Applicable taxes, government charges, or third-party service fees may be charged where applicable.

6. Refund Policy

Unless otherwise stated in a written agreement, subscription and service payments made for Heemagar are generally non-refundable.

Refunds may not be provided for:

• Unused subscription periods
• Account inactivity
• Downgrading of a subscription plan
• Failure to use available features
• Cancellation after payment

Any exception to this policy will be considered at the sole discretion of Heemagar and must be agreed upon in writing.

7. License and Acceptable Use

Subject to your subscription and compliance with these Terms, Heemagar grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform for your authorized business operations.

You may not:

• Copy, reproduce, or distribute the Heemagar software or any part of it.
• Sell, rent, lease, sublicense, or commercially redistribute access to the Platform without written permission.
• Reverse-engineer, decompile, disassemble, or attempt to extract the source code.
• Attempt to access or use unauthorized parts of the Platform.
• Use the Platform to develop or operate a competing software product by copying or replicating Heemagar's proprietary functionality or structure.
• Remove or alter copyright, trademark, or proprietary notices.
• Use the Platform for unlawful, fraudulent, or abusive activities.

Any violation of these restrictions may result in immediate suspension or termination of access and may lead to legal action where applicable.

8. Customization and Development

Heemagar may provide custom modules, integrations, features, reports, or development services based on the Client's requirements.

Unless otherwise agreed in writing:

• Custom features are provided for the Client's authorized internal business use.
• Custom development does not transfer ownership of Heemagar's underlying software, source code, architecture, or proprietary technology.
• Heemagar retains ownership of its general-purpose technologies, frameworks, reusable modules, and non-client-specific improvements.
• Client-specific data and information remain the property of the Client.

Custom development, integrations, and additional services may be subject to separate agreements, timelines, costs, and terms.

9. Data and Privacy

The Client is responsible for the accuracy, legality, and management of all data entered into the Heemagar Platform.

The Client is responsible for:

• Maintaining accurate customer, inventory, booking, transaction, and business information.
• Ensuring that data entered into the Platform is lawful and does not violate third-party rights.
• Maintaining appropriate access permissions for employees and authorized users.
• Keeping account credentials secure.

Heemagar will take reasonable technical and organizational measures to protect Client Data. However, no online system can guarantee absolute security or uninterrupted availability.

Heemagar may access or process data when reasonably necessary for system operation, technical support, troubleshooting, security, maintenance, legal compliance, or where authorized by the Client.

For additional information regarding the collection and handling of personal information, please refer to our Privacy Policy.

10. Support and Maintenance

Heemagar may provide technical support through available support channels, which may include email, chat, phone, or ticket-based support.

Support availability and response times may vary depending on the Client's subscription plan and support agreement.

System maintenance, updates, security improvements, and technical upgrades may occasionally require temporary service interruptions. Heemagar will make reasonable efforts to minimize disruption where possible.

Custom support or dedicated service-level agreements may be available under separate arrangements.

11. Account Suspension and Termination

Heemagar reserves the right to suspend or terminate access to an account if:

• The Client fails to make required payments.
• The Client violates these Terms.
• The Platform is used for unlawful, fraudulent, or abusive activities.
• The Client attempts to compromise Platform security.
• The Client engages in unauthorized access, redistribution, or misuse of the software.
• Continued access creates a security, legal, or operational risk.

Upon termination, access to the Platform may be disabled. Subject to applicable agreements and laws, Client Data may be retained for a limited period before deletion.

The Client is responsible for requesting and maintaining appropriate backups or data exports where such functionality is available.

12. Intellectual Property

Heemagar and its associated software, source code, system architecture, user interface, designs, logos, trademarks, documentation, features, and proprietary technologies remain the intellectual property of Heemagar or its respective owners.

Nothing in these Terms transfers ownership of Heemagar's intellectual property to the Client.

The Client retains ownership of the business data, customer information, inventory records, documents, and other content uploaded or entered by the Client, subject to the rights necessary for Heemagar to provide its services.

13. Prohibited Activities

You agree not to use Heemagar to:

• Conduct fraudulent or unlawful activities.
• Store or process illegal content or information.
• Attempt unauthorized access to another user's account or data.
• Introduce malware, viruses, or harmful code.
• Interfere with the security, stability, or performance of the Platform.
• Circumvent user permissions or access controls.
• Abuse APIs or integrations in a manner that negatively affects the Platform.
• Use the Platform in a way that violates applicable laws or regulations.

Heemagar reserves the right to investigate suspected violations and take appropriate action.

14. Third-Party Services and Integrations

Heemagar may integrate with third-party services, hardware, APIs, payment providers, weighing systems, machines, or other external platforms.

Heemagar is not responsible for failures, interruptions, policy changes, pricing changes, or service limitations caused by third-party providers.

The Client may be required to maintain separate accounts or agreements with third-party service providers.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Heemagar shall not be liable for indirect, incidental, special, or consequential losses, including loss of business, revenue, profits, opportunities, or data resulting from:

• Service interruptions or temporary unavailability.
• Third-party service or integration failures.
• Incorrect data entered or managed by the Client.
• Unauthorized access caused by the Client's failure to secure account credentials.
• Hardware, machine, network, or internet failures.
• Events beyond Heemagar's reasonable control.

The Client acknowledges that Heemagar is a software and management platform and does not assume responsibility for the physical storage, handling, quality, safety, or condition of goods managed through the Platform.

To the extent permitted by law, Heemagar's maximum aggregate liability arising from the services shall be limited to the fees paid by the Client to Heemagar during the three months immediately preceding the event giving rise to the claim.

16. Client Responsibilities

The Client is responsible for:

• Providing accurate and complete information.
• Managing user accounts and access permissions.
• Protecting login credentials and passwords.
• Maintaining appropriate backups of critical business information where applicable.
• Ensuring the accuracy of inventory, customer, booking, weight, accounting, and transaction records.
• Using the Platform in compliance with applicable laws.

Heemagar is not responsible for losses resulting from inaccurate information, unauthorized user access caused by Client negligence, or improper use of the Platform.

17. Changes to the Platform

Heemagar may update, improve, modify, add, or remove features from the Platform from time to time.

Changes may be made to improve security, performance, functionality, compliance, or user experience.

Where reasonably possible, Heemagar may provide notice of significant changes that materially affect the Platform.

18. Changes to These Terms

Heemagar may update or revise these Terms from time to time.

The updated Terms will be published on the relevant website or Platform. Continued use of Heemagar after the updated Terms become effective constitutes acceptance of the revised Terms.

19. Legal Compliance

Heemagar operates in accordance with the applicable laws and regulations of the People's Republic of Bangladesh.

Users are responsible for ensuring that their use of Heemagar and the data they manage through the Platform comply with applicable laws, regulations, tax requirements, business rules, and other legal obligations.

Unauthorized copying, distribution, piracy, or misuse of Heemagar's intellectual property may result in legal action under applicable laws of Bangladesh.

20. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh.

Any dispute arising from or relating to these Terms or the use of Heemagar shall be subject to the applicable jurisdiction of the courts of Bangladesh.

21. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us through the official Heemagar support or contact channels.

Email:     [email protected]
Phone:   +8801711871722
Address:  6th Floor, House–6E, Sher-e-Bangla Road, Hazaribagh, Dhaka–1209